Customer Service Coordinator - Contact Center Specialist

Join our dynamic team as a Customer Service Coordinator and play a pivotal role in delivering exceptional service to our valued clients and agents. Based in the vibrant regions of Bali, this position offers the opportunity to work in a fast-paced, multicultural environment. As part of our Contact Center team, you'll be responsible for managing and coordinating customer interactions, ensuring that every customer's needs are met with efficiency and professionalism.

At Private Advertiser, we are committed to providing top-notch customer service and are always looking for talented individuals to join our team. If you are passionate about customer service and have a knack for problem-solving, this is the perfect opportunity for you to grow and thrive in a supportive and dynamic work environment.

In this role, you will use tools like Zendesk, Salesforce, and Microsoft Teams to streamline customer interactions and improve overall service quality. You'll work closely with our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung to ensure that our customers receive the best possible experience.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate customer interactions through various channels, including phone, email, and chat.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Train and mentor new team members to ensure high standards of customer service.
• Collaborate with cross-functional teams to resolve customer issues and ensure timely resolutions.
• Utilize CRM systems like Salesforce to track customer interactions and maintain accurate records.
• Provide exceptional customer service by addressing customer inquiries and concerns in a professional and friendly manner.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Work with our team in Bali to ensure consistent and high-quality customer service across all locations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 3 years of experience in customer service, preferably in a contact center environment.
• Strong knowledge of customer service best practices and CRM systems like Salesforce.
• Excellent communication and interpersonal skills to handle customer inquiries and concerns effectively.
• Ability to work in a fast-paced, multicultural environment and manage multiple tasks simultaneously.
• Fluency in English is required, with proficiency in Bahasa Indonesia a plus.
• Certification in customer service or related fields is a plus.
• Proficient in using tools like Zendesk and Microsoft Teams for customer service management.

🛠️ Keahlian

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