Dynamics 365 Customer Engagement Business Analyst - Remote (Bali, Indonesia)

Are you a Dynamics 365 Customer Engagement (CE) expert looking to drive digital transformation from the tropical paradise of Bali? OutForce BPO is seeking a Business Analyst to join our remote team, where you’ll play a pivotal role in optimizing our customer engagement processes. As a Business Analyst at OutForce BPO, you’ll work closely with cross-functional teams to ensure our Dynamics 365 CE solutions align with our business goals and deliver exceptional customer experiences. Based in Bali, you’ll enjoy the unique blend of work-life balance and professional growth opportunities that our company offers.

In this role, you’ll be responsible for analyzing business processes, identifying areas for improvement, and collaborating with developers to implement solutions using Dynamics 365 CE. You’ll also work with sales, marketing, and support teams to ensure our solutions meet the evolving needs of our clients. With a focus on data-driven decision-making, you’ll help drive the success of our digital transformation initiatives.

Join OutForce BPO in Bali and be part of a dynamic team that values innovation, collaboration, and excellence. We offer a competitive salary, a supportive work environment, and the opportunity to grow your career in the thriving tech industry.

📋 Tanggung Jawab Pekerjaan

• Analyze and document business processes to identify areas for improvement and optimization.
• Collaborate with cross-functional teams to gather requirements and ensure alignment with business goals.
• Develop and maintain detailed business process documentation and workflow diagrams.
• Work with developers to implement and customize Dynamics 365 CE solutions to meet business needs.
• Conduct user acceptance testing (UAT) and provide feedback to ensure solutions meet user requirements.
• Monitor system performance and provide recommendations for enhancements and optimizations.
• Stay up-to-date with industry trends and best practices in Dynamics 365 CE and related technologies.
• Provide training and support to end-users to ensure successful adoption of new solutions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 3-5 years of experience in business analysis, with a focus on Dynamics 365 CE.
• Certification in Dynamics 365 Customer Engagement or related Microsoft technologies is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work effectively in a remote team environment.
• Proficiency in English (both written and spoken).
• Familiarity with Agile methodologies and project management tools such as Jira or Trello.
• Experience in working with cross-functional teams to deliver business solutions.

🛠️ Keahlian

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