Customer Care Specialist - Bali (Denpasar, Canggu, Ubud, Jimbaran, Nusa Dua, Kuta, Badung)

Join ALA LAND as a Customer Care Specialist and become part of a dynamic team dedicated to delivering exceptional service in Bali’s thriving hospitality and real estate industry. This is your opportunity to work in a professional, supportive environment where your skills and dedication will be recognized and rewarded. Based in Bali, you'll have the chance to work in beautiful locations like Denpasar, Canggu, Ubud, Jimbaran, Nusa Dua, Kuta, and Badung. Your daily interactions will shape the guest experience, making every visit to ALA LAND memorable.

As a Customer Care Specialist, you'll be the first point of contact for our clients, ensuring their needs are met with prompt and personalized service. You'll handle inquiries, resolve issues, and maintain high levels of customer satisfaction. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions
• Provide exceptional customer service by resolving issues promptly and professionally
• Assist in the sales process by providing accurate information about ALA LAND's properties and services
• Maintain detailed records of customer interactions and feedback
• Collaborate with the sales and marketing teams to ensure consistent brand messaging
• Stay updated on industry trends and best practices in customer service
• Participate in team meetings and training sessions to improve service standards
• Contribute to the development of customer service policies and procedures

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field
• Proven ability to handle high volumes of inquiries with a positive attitude
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and attention to detail
• Familiarity with CRM software such as Salesforce or HubSpot is a plus
• Ability to work in a fast-paced, dynamic environment
• Fluency in English, both written and spoken
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred

🛠️ Keahlian

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