BPO Trainer - Onsite

Join The Knotify Workforces Corp. as a BPO Trainer in beautiful Bali! We are seeking a dynamic and experienced professional to deliver high-impact training programs that empower our team members to excel in customer service and operational excellence. In this role, you will create and conduct engaging training sessions, assess performance, and provide ongoing coaching to ensure our team meets and exceeds client expectations. This is an exciting opportunity to make a tangible difference in our team's performance and contribute to our company's growth.

Based in Bali, The Knotify Workforces Corp. is a leading provider of business process outsourcing services, specializing in customer service and technical support. Our mission is to deliver exceptional service and support to our clients, and we believe that our team is the key to achieving this mission. We are committed to investing in our team's development and growth, and we are looking for a BPO Trainer who shares our passion for excellence and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Design and deliver engaging training programs to enhance customer service skills and operational efficiency.
• Conduct performance assessments and provide constructive feedback to team members.
• Create and maintain training materials, including manuals, guides, and presentations.
• Collaborate with team leaders to develop and implement training plans that align with business goals.
• Provide ongoing coaching and mentoring to support team members' professional development.
• Stay current with industry trends and best practices to ensure training programs are relevant and effective.
• Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.
• Foster a culture of continuous learning and improvement within the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Education, Psychology, Human Resources, or a related field.
• Minimum of 3 years of experience in training and development, preferably in a BPO or customer service environment.
• Strong knowledge of customer service best practices and BPO operations.
• Excellent communication and presentation skills.
• Proficiency in using training management software such as Cornerstone, Saba, or TalentLMS.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP) is a plus.

🛠️ Keahlian

Lowongan Terkait